CONTRACTOR
SERVICE PROCESS

Listed below are some simple procedures to follow throughout the service process.
 
Process:
 
Contract holder must contact ORA directly to report the problem.
We then collect as much information about the problem as possible.
A service contractor is then dispatched to the home.
Service contractor contacts the homeowner to schedule a time to view the problem and calls ORA from the home to give a repair estimate.
The service contractor will give the contract holder ample notice if he is running late to the scheduled appointment.
Once repair or replacement approval has been given by ORA, commencement of work order within 48 hours of approval is preferred.
Once job is completed the contracting firm will invoice ORA for the repair/replacement cost less the applicable deductible that was paid by the contract holder.
 
   
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